Return & Refunds Policy

Return & Refund Policy

Thank you for shopping at E-Daraz Pro Sales Store.

Overview

       “Our refund and returns policy lasts for 7-15 working days after quality check. If this period has elapsed since your purchase, we regret to inform you that we cannot offer a full refund or exchange.”

       To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

       Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Returns

       We want you to be completely satisfied with your purchase. If you’re not entirely satisfied with your purchase, we’re here to help.

       To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

       Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Eligibility Criteria for Returns:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• The item needs to have the receipt or proof of purchase.
• Items that are non-returnable or non-refundable:
• Gift cards
• Downloadable software products
• Some health and personal care items
• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Returns Procedure:

1. Contact our customer service team within 1 day of receiving the product.
2. Provide your order number and details about the product you would like to return.
3. Our customer service team will guide you on how to return the item.
4. To complete your return, we require a receipt or proof of purchase.

Refunds:

• Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

i-Late or missing refunds:

       If you haven’t received a refund yet, first check your bank account again.

       Then contact your credit card company, it may take some time before your refund is officially posted.

       Next contact your bank. There is often some processing time before a refund is posted.

       If you’ve done all of this and you still have not received your refund yet, please contact us at :email: contact@edarazprosales.com

ii-Sale items

       Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

       To return your product, you should mail your product to Store’s address.

       You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

       Depending on where you live, the time it may take for your exchanged product to reach you may vary.

       If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges

       If you need to exchange an item for a different one, contact our customer service team. You will be responsible for any price difference and shipping costs associated with the exchange.

Deduction for Courier Service Charges

       Please note that upon returning a product, Corgo Courier service charges will be deducted from your refund amount.

Need help?

       If you have any questions about our Returns and Refund Policy, please contact us:

• Email: contact@edarazprosales.com